Commercial Express HVAC, Inc.

May 30th, 2013

Occasionally we will have customers who take the time to send a Letter of Appreciation for one of our employees. But all too often we run out of time at the end of our day and overlook our best vendors who provide to us exceptional customer service.

But I have been inspired to send a little note about one of your employees. I am thankful that I have had the opportunity to experience the excellent customer service skills of Shawn Lundregan. It’s a great representation of not only herself, but also the company she works for.

Chesapeake Mission Critical has become a valued asset over the years in maintaining a very quick response time, which in turn helps Commercial Express HVAC, Inc. satisfy our customer needs in a timely fashion. Shawn has always put the customer first and goes above and beyond by continually exceeding expectations. I cannot ask anymore from a vendor than the way in which she handles our account.

We look forward to many more years of continued growth and mutual success with Chesapeake Mission Critical.

Billy Morgan
Commercial Service Manager
Commercial Express HVAC, Inc.

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